Privacy policy.

Controller

NordSys Limited, trading as Thanet Electrical. Contact: hello@thanetelectrical.co.uk.

What we collect

• Your name, phone number and email address when you contact us for a quote.
• Your property address and postcode, needed to price and attend the job.
• Photos you send of the electrical installation, needed to price accurately.
• For EICR clients: the completed report itself, held for 5 years plus one further inspection cycle as required by the 2020 electrical safety regulations.
• Website visits: we count visits with our own cookieless visit counter, described under Website statistics below.

What we do with it

Reply to your enquiry, quote the job, attend, invoice and (where notifiable) register the work with Thanet District Council building control and issue the electrical certificate. For EICR clients, produce the statutory report and retain it as required.

What we do not do

Sell your data. Share it with marketing partners. Add you to a mailing list. Contact you after the job for repeat business without your say-so.

How long we keep it

• We keep a record of enquiries, chats and our dealings with you. If you would like your own record deleted, contact us at hello@thanetelectrical.co.uk and we will do it.
• Completed jobs: 7 years for accounting and record-keeping purposes.
• EICR reports: 5 years plus one inspection cycle (up to 10 years) per statutory requirement.

Your rights

Under UK GDPR you can request access to, correction of, or deletion of your personal data (subject to statutory retention). Email hello@thanetelectrical.co.uk to exercise these.

Website statistics

We count visits to this site, for statistics only, using our own counting tool. It sets no cookies and does not store your IP address. For each page view it records the page, the site you came from, any campaign label in the link you used, your country (approximate) and whether the visitor looks like a person or a robot. To count unique visitors it uses an identifier. We do not share this data with anyone except our hosting provider, which stores it on our behalf. We respect Do Not Track and Global Privacy Control. If you click 'Don't count my visits' in the footer, we remember your choice in this browser with one small local-storage flag called na_ignore; our counter stores nothing else in your browser. You can object at any time using the link in the footer, or contact us at hello@thanetelectrical.co.uk. Our lawful basis is our legitimate interest in understanding and improving our site.